Building a Bank in the Customer Age
The Inevitable need for Innovation and Transformation

// Insights //

Building a Bank in the Customer Age

The bank we know today will not be the same bank of tomorrow. Banks and financial services (FS) institutions are under mounting pressure to transform their existing business models in order to compete with challenger banks, win back market share, and to retain existing customers. In order to stay relevant in a fast-changing market, FS firms need to take a cue from their competitors and put the customer at the center of change, in all parts of their business – from frontline to technology and operations, to build a bank equipped for the customer age.

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